Akron, Ohio (WKYC) — An Ohio woman was told that she was too fat to tan at a Norton tanning salon.
Kelly McGrevey said she purchased a tanning package at Aloha Tanning in Norton on Monday after a quick tour of the salon.
When she returned to tan on Tuesday, McGrevey says the man working at Aloha turned her away.
"He said, 'Sorry, but I'm not going to let you tan today because we've just implemented a new policy where anyone over 230 pounds can't go in one of our beds,'" said McGrevey.
She said that she was shocked, embarrassed, and humiliated.
On Monday, McGrevey tanned in a standup bed, when she returned Tuesday, the bed was broken and she was told that traditional beds were off limits to heavy customers.
McGrevey then asked for a refund of the nearly $70 month long tanning package so she could take her business somewhere else.
The employee refused saying that they didn't give refunds.
"You're not going to give me a refund, I paid for a service that I"m not getting, and he said no, you can't have a refund," said McGrevey.
The manager of Aloha tanning was the only one who could approve a refund, he said that he doesn't plan on refunding McGrevey's package. He suggested that she simply cancel her credit card purchase.
McGrevey then called the police and filed a report against the owner of Aloha Tanning.
The owner asked if McGrevey was aware of how many times he had to replace the acrylic of those beds because of heavy people.
McGrevey then asked to see the new policy about tanning in lie-down beds and the weight limit. The owner refused saying that he didn't have to show that.
"I told him that I wanted to see this new policy about the tanning and poundage and whatever, and he said, no, I don't have to show you that," said McGrevey.
"I'm humiliated. I'm embarrassed. I don't want to face this guy for 30 days. I just want my money back," said McGrevey.
Most tanning salons around the area say that they do not have a weight limit or restrict heavier patrons to certain beds.